Troubleshooting
The short version of the most common issues and their fixes.
“My feed is empty.”
Three likely causes.
- No sources yet. Add at least one. See the Sources guide.
- Sources added recently. The first ingest runs within an hour. Give it time.
- Brand voice is empty. Without a voice prompt the studio can’t draft in anyone’s tone. Define your voice at Settings → Brand voice.
“My post failed to publish.”
Open the post detail — the exact error from Postiz is shown there. The usual suspects: expired platform token (reconnect from Settings → Integrations), rate limit (waits itself out in a few minutes), or a platform we can’t reach until our public HTTPS Postiz domain is live (see the Publishing guide).
“I’m hitting my quota but I haven’t published that much.”
Drafts count toward your post quota at generation, not at approval. Rejected drafts still count. Images count per generation. Check your usage at Settings → Usage — you’ll see exactly what was generated this month. Usage resets on the first of every month.
“Can I change my brand voice later?”
Yes. Settings → Brand voice. Any existing drafts keep their original voice; new drafts use the updated one. If you want to regenerate a specific draft in your new voice, reject it and a fresh draft will be produced.
“How do I delete my account?”
Settings → Account → Delete account. Everything is removed: posts, drafts, sources, brand profiles, team members. Only billing records are retained, and only as long as the law requires.
“My question isn’t here.”
Email support@wynstudio.app with a screenshot if one applies. Describe what you clicked and what you expected to happen. We usually reply within a business day.